West Paw Big Sky Dog Nap

Shipping Policy:

We offer discounted shipping rates on orders over $99.

Shipping Methods:

We use a variety of shipping methods, including USPS, and FedEx. The specific shipping method used will depend on the weight and destination of your order.

Payment and Tracking Info:

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Restrictions:

We cannot ship to PO boxes or APO/FPO addresses. Also we cannot ship to countries that are embargoed by the United States government.

Missing or Lost Packages:

If your package is lost or missing, please contact us within 10 business days of the shipping date. We will investigate the matter and do everything we can to help you find your package.

Return Policy:

Please keep in mind we are a small family owned and operated business. Many of our products are made to order, custom made, special order or cannot be returned for legal and/or health and safety issues. With that in mind we are not able to exchange or refund orders for buyer’s mistakes or remorse for certain products, or products that are on sale/clearance. A new order, at your expense, will need to be placed if you want a different product.

We do not offer exchanges or refunds for the following products: books, custom pet clothing, pet bandanas, pet beds, pet car seats, pet food, pet furniture, pet gates, pet gift boxes, pet playpens, pet toys, and pet strollers.

For the complete guide to our return policy visit our return policy page