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Some Questions Related To Shipping, Orders, Payments And Discounts.

Shipping and Returns

When will my order ship?

Orders with in stock toys and treats ship within 24-48 business hours. Made to order items such as pet beds usually ship within 2-3 weeks depending on manufacturer workload.

When will my order arrive?

Priority Mail via USPS orders typically arrive within 1-3 days of the shipping date. Made to order items (bed beds) usually arrive within 2-4 weeks depending on manufacturer workload. You will receive an email from our team if your order falls into this category. You can track your order via the tracking number sent to the email address you used to make the order. If it's not in your inbox, it may have gone to your spam folder. Tracking info may not be available for up to 24 hours.

How do I track my order?

When your order ships you will receive an email including a tracking number. If the email is not in the inbox of the email address you used to make the order, it may have gone to your spam folder. Carrier tracking information may not be available for up to 24 business hours.

Do you ship internationally?

Currently, we ship to all 50 United States and Canada.

How do I return or exchange an item?

For eligible items, the most simple and efficient way to exchange an item is to place a new order for the alternative(s) of the item(s) you wish to exchange. Follow the return guidelines when returning the exchange item(s). Please ensure that your item(s) are eligible for return before placing a new order. Click here for our full return policies.

At this time, we cannot except returns on pet beds, treats, pet toys, and other items.

Can I place a phone order?

Unfortunately, we do not process orders via phone, email or messenger. Purchasing directly through our website is secure. If you would like us to call you for any other reason, please feel free to contact us (include your phone number) in yur email and we'll call you within 48 business hours.


Is my payment secure?

When you initially provide or update your payment information, we transmit it via an encrypted connection to our payment processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover, and Apple Pay. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you choose to pay with PayPal, these forms of payment are also secure. You will find their security measures in your PayPal account information.

What payment methods can I use?

We accept Visa, Master Card, American Express, Discover, PayPal, and Apple Pay.

Can I combine coupons?

Coupons and promo codes may not be combined.

Other Questions

Does my order qualify for free shipping?

Our discounted shipping offer is valid for orders totaling more than $99, after any other coupon is applied. Please note that pet beds have a $12 handling fee.

Do you have a rewards program?

We do! Paw Rewards allows you to earn paws (aka points) toward discounts off your orders. Registration for Paw Rewards is free. For more information on Paw Rewards click here.

Get in touch

Have questions about your order, or a general enquiry?