Free Shipping for Orders Over $75 | Use Code: FREESHIPPING

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FAQs

Shipping

Orders for in stock items are usually shipped within 24 hours depending on carrier availability. Made to order items usually ship within 2-3 weeks depending on manufacturer workload.

Priority & First Class orders typically arrive within 1-3 days of the shipping date. Ground & Parcel orders usually arrive within 3-5 days of the shipping date.

You can track your order via the tracking number sent to the email address you used to make the order. If it's not in your inbox, it may have gone to your spam folder. Tracking info may not be available for up to 24 hours.

When your order ships you will receive an email including a tracking number. If the email is not in the inbox of the email address you used to make the order, it may have gone to your spam folder. Carrier tracking information may not be available for up to 24 hours.

We currently only ship within North America. However, if you would like an order shipped outside of North America please contact us and we'll work with you on an individual basis.

Orders

The most simple and efficient way to exchange an item is to place a new order for the alternative(s) of the item(s) you wish to exchange. Follow the return guidelines when returning the exchange item(s). Please ensure that your item(s) are eligible for return before placing a new order. Click here for our return policies.

Unfortunately, we do not process orders via phone, email or messenger. Purchasing directly through our website is secure.

If you would like us to call you for any other reason, please feel free to contact us (include your phone number) and we'll call you within 48 business hours.

Payments

When you initially provide or update your payment information, we transmit it via an encrypted connection to our payment processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.

Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We accept Visa, Master Card, American Express, Discover, Diners Club, and PayPal.

Discounts

Coupons and promo codes may not be combined.

Our free shipping offer is valid for orders totaling more than $75 before applied coupons. Use promo code: FREESHIPPING at checkout.

Excludes orders outside of the U.S., custom made items, and beds.

We do! Paw Rewards allows you to earn paws (aka points) toward discounts off your orders. Registration for Paw Rewards is free. For more information on Paw Rewards click here.