Any claims for incorrect/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

All returned items must include a Return Merchandise Authorization (RMA) form. Always contact before returning any item(s). When requesting an RMA, indicate your order number and the item(s) you wish to return as well as the reason for your request.

When issued an RMA, you may return unopened and unused items, excluding those listed below, in original, sellable condition within 10 days of receipt for a refund, excluding shipping charges. Ensure that your RMA number is clearly visible on the outside of your package and that all returned items are clean, well packaged and insured. Damaged, soiled or lost items are nonrefundable.

Failure to follow the above guidelines may result in delayed processing times or returns being denied.


The most simple and efficient way to exchange an item is to place a new order for the alternative(s) of the item(s) you wish to exchange. Follow the above guidelines when returning the exchange item(s).

Return Address

Send authorized returns to:

Organic Pet Boutique
412 S. Adams Str., PMB 1107
Fredericksburg, TX 78624

Incorrect Addresses

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our place and you will be liable for reshipment costs.

Unclaimed Orders

Unclaimed shipments are returned to our place and you will be liable for reshipment costs.

Refused Orders

Refused shipments are returned to us and you will be liable for reshipment costs or a $25 restocking fee.

Cancelled Orders

Most orders are processed the same day. Subsequent to processing, cancellations will incur a $25 restocking fee.

Shipping Charges

Barring an error on our part, all shipping charges incurred, including costs associated with free shipping promotions, are nonrefundable.


Credits are issued using the payment method on record for the order. Credits may take up to several business days to post to your account.

No Exchanges or Refunds

Please keep in mind we are a small family owned and operated business. Many of our products are made to order, custom made, special order or cannot be returned for legal and/or health and safety issues. With that in mind we are not able to exchange or refund orders for buyer’s mistakes or remorse for certain products, or products that are on sale/clearance. A new order, at your expense, will need to be placed if you want a different product.

We do not offer exchanges or refunds for the following products: books, custom pet clothing, pet bandanas, pet beds, pet car seats, pet food, pet furniture, pet gates, pet gift boxes, pet playpens, pet toys, and pet strollers.